ones at home in the united states with news of relatives down in haiti. we were contacted by somebody who gave us a photograph of the father, you took the photograph, you literally went door to door in port-au-prince looking for him. what did you find? >> reporter: well, you know, john, as you can imagine, there are thousands of people out there who are looking for loved ones here in port-au-prince. but with communications down, people can't get out, people outside can't get in. it's impossible to try to link up with those who you love and who are missing. so what we just tried to do is link the two together and take a look at what we found. news of the quake broke, and images of destruction poured in, he sat in new york frustrated and worried, unable to reach his father, who is in port-au-prince for a funeral. >> i started to ring out because i knew my dad was down there and i had no idea what just happened, so i was very afraid. >> reporter: he tried everything, but communications were down. the u.s. embassy, out of reach. >> it was a sense of, you know, helplessness, where you can'